Jewelry Warranty

Limited Lifetime Warranty

At Forever Ring, we are dedicated to providing you with exceptional quality items and excellent customer service. We stand behind our moissanite engagement rings and lab diamond engagement rings with a manufacturing warranty to ensure that your receive your item in perfect condition.

For extra protection, we encourage you to provide your receipt to the insurance company that provides your home owners or contents insurance so your item can be added to an existing or new policy.

 Warranty Registration Process

To take advantage of the warranty, register the warranty within 30 days of receiving your item by clicking here. Please register the warranty on time to take advantage of the benefits. Please note that the warranty applies to the purchaser and is non-transferable. 

 Warranty Coverage

  • Free evaluation of your jewelry at anytime should you have any concerns. that you are facing a manufacturing issue.
  • Free resizing within 60 days to ensure that your ring fits perfectly.
  • Free rhodium re-dipping of white gold rings within the first year.
  • Free professional cleaning to make your rings sparkle within the first year.
Exclusions
  • Damages resulting from everyday wear and tear is not covered. This includes prongs that due to everyday wear and tear catch, wear out, or bend out of place. It also excludes resulting stone loss.
  • At the design stage, if we have advised that a style modification would be more secure at holding the center stone and the advice is not accepted and stone loss occurs after creating the item, it is not covered. 
  • Unauthorized modifications or repairs by another jeweler voids the warranty unless an exception has been made. 
  • Misuse, abuse, or other accidents resulting in damage to the item.
  • Loss and theft of the item are excluded.

 Warranty Claim Process

To make a warranty claim, please email us and provide:

  • Full name of the purchaser
  • Warranty ID number from the plastic warranty card
  • Sales receipt
If you live close to Toronto, we encourage you to book a drop off appointment after touching base with us. If you live outside Toronto, please contact us for the returns address prior to shipping your item via FedEx and providing us with the tracking number.
Please note that all items are made to order and are non-refundable and non-exchangeable. 
Have Questions?

Your satisfaction is our top priority. If you have any questions about the warranty, please do not hesitate to contact us.