Refund Policy

RINGS

To ensure you are getting your dream ring, we encourage you to book an appointment in-person or via Zoom with Azia who will answer all of your questions, provide quotes and share moissanite resources. Each ring that Forever Ring crafts is made special for the person for which it was commissioned. For that reason, rings are not eligible for refunds, exchanges after a purchase has been made. Generally, our team begins working on rings within 24 hours. Forever Ring's rings each have a warranty. If you wish to return an item because you believe there it could be a manufacturing defect, please contact Azia immediately for assistance. 


Cancelled projects: fully custom rings can be cancelled less any related render fees. 


EARRINGS

    For safety and hygiene reasons, earrings are not returnable. 

LOOSE STONES (Retail & Wholesale)

Forever Ring sells loose moissanite and other lab-grown stones to the public and wholesale to other jewelers. If you are looking for stones, please do not hesitate to contact us. Before purchasing your stone(s), we will share with you if the order is refundable or exchangeable.  A restocking fee may apply for eligible returns or exchanges.