Refund Policy

Custom and made to order rings
Each ring that Forever Ring crafts is made special for the person for which it was commissioned. For that reason, rings are not eligible for refunds or exchanges after a purchase has been made. Generally, our team begins working on our made to order items within 24 hours.

If you are commissioning a custom made ring, we will work with you closely throughout the process to understand your vision. After working with you to understand your vision, we will presented you with renders of your ring to review. We encourage your feedback to perfect the design and will seek your approval before crafting your ring. Once the ring has been approved, it is not possible to change the design.    

A non-refundable deposit will be requested to cover the cost of materials associated with crafting your ring.

Each of our rings come with a warranty protecting you from manufacturing defects. Please contact us if you feel that your item is defective and we will inspect it. The customer is responsible for shipping the product to us if they live outside of Toronto. If it is defective, we will replace or repair it. 

Earrings
For safety and hygiene reasons, earrings are not returnable. 
 
Loose Stones (Retail & Wholesale)
Forever Ring sells loose moissanite and other lab-grown stones to the public and wholesale to other jewelers. If you are looking for stones, please do not hesitate to contact us. A restocking fee may apply for eligible returns or exchanges that varies by brand.